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Refund Policy

Returns/Exchanges.

We take pride in our craftsmanship and your satisfaction means everything to us. If your purchase does not meet your expectations please let us know at info@ridgetoreefdesigns.com within 45 days of the delivery date of your order so we can issue a Return Goods Authorization (RGA) number.

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Please inspect your items upon arrival.  If you have received a damaged, defective, or incorrect item, email a photo of the damage or defect along with your order number to our customer service team. We stand behind our products and are happy to take care of you. Contact us within 5 days of delivery to report any items lost, stolen, misdelivered, or damaged during transit. Strict reporting timelines imposed by carriers require notification of any discrepancies during this time. After 5 days from delivery, any items lost, stolen, misdelivered, or damaged during transit will not be eligible for replacement or refund.

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To be eligible for an exchange, store credit or refund your item(s) must meet the following criteria.

  • Be in re-sellable condition

    • The box/shipping material does not need to be resllable, just the merchandise

  • Bundled products must be returned in their entirety, with all components of the bundle included

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Costs incurred to ship products back to us are the responsibility of the customer. Please ensure products are well protected inside the box when returning items. We are not responsible if items return to us damaged and cannot issue a store credit or refund for damaged returns. Please be sure to get a tracking # for your return, we are not responsible for lost packages.

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Once we receive your product(s) and confirm they are in re-sellable condition, we will issue you a store credit or refund for the product total (shipping costs are non-refundable).

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To complete any return or exchange, we require proof of purchase within the last 45 days.

The following are exempt from being returned or exchanged. 

  • Any product with a broken seal or not in original packaging.

  • Custom items. 

  • Gift Cards.

  • Sale Items.

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Returns
We stand fully behind our products. If you are not 100% satisfied, contact info@ridgetoreefdesigns.com within 45 days of delivery to initiate the refund process. We ask that you share your valuable input as to why you are requesting a refund, so that we may strive to improve your customer experience in the future.

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Please note, we're only able to accept returns/provide refunds for unused products purchased through ridgetoreefdesigns.com.

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Returns On Gifts

We require proof a gift receipt or the gifters e-mail address to find the order.

  • If the order is in our system, a store credit can be issued for the product total.

  • If the order is not in our system, we are unable to process a store credit.

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Damaged Product

 In the event your order has arrived damaged, please contact our customer service team at info@ridgetoreefdesigns.com with the following information.

  • Your order number

  • Photos of the damaged items

  • Photos of packaging it arrived in with the shipping label visible.

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Any damages must be reported within 7 days of your shipment being received for a store credit or refund to be considered.

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Package has not arrived

If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.

  • Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.

  • Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.

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